Turkish Airlines check-in for flight. Turkish Airlines: passenger reviews. Baggage rules

Turkish Airlines (Turkish Airlines)

Code IATA: TK
ICAO code: THY
A country: Türkiye

National airline of Turkey

Year of formation: 1933
Alliance membership: Star Alliance
Official website of the airline: www.turkishairlines.com
Address: Turkish Airlines General Management, Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey
Phone: +90 850 333 08 49
Fax: +90 212 465 21 21
Email: [email protected]
Address of the representative office in Russia: Moscow, st. Valovaya, 35, business center Wall Street
Representative office phone number in Russia: +7 495 980 52 02, +7 800 700 61 61
Fax office in Russia: +7 495 933 55 23
E-mail of representative office in Russia: [email protected]
Base airports: Ankara Esenboga, Istanbul Sabiha Gokcen, Istanbul Ataturk

Turkish Airlines (Turkish: Türk Hava Yolları Anonim Ortaklığı, translated as Turkish Airlines) is the flag carrier of Turkey, based in Istanbul. Operates regular flights to 220 foreign and 42 domestic airports in Europe, Asia, Africa and America. The airline's main hub is Istanbul Ataturk International Airport (IST), with secondary hubs being Ankara Esenboga International Airport (ESB) and Istanbul Sabiha Gokcen International Airport (SAW).

The airline has a staff of about 12,000 employees.

Subsidiary airlines include Anadolujet, SunExpress and B&H Airlines.

Turkish Airlines flies from 42 airports in Turkey. Turkish Airlines is the leader in domestic transportation, taking into account the low-cost division of AnadoluJet. Competitors include Onur Air, Pegasus, SunExpress (50% owned by Turkish Airlines) and Atlasjet.

Most of Turkish Airlines' international flights operate from Istanbul Ataturk International Airport, from where flights to 50 destination countries take no more than three hours. Turkish Airlines serves 220 destinations outside Turkey to about 108 countries. Flights are made across the Atlantic Ocean to North America - Atlanta, Boston, Washington, Los Angeles, Miami, Montreal, New York, Panama, San Francisco, Toronto, Chicago and Houston, to South America - Bogota, Buenos Aires, San Paulo.

The major destinations in Asia are Bangkok, Hong Kong, Guangzhou, Jakarta, Kuala Lumpur, Manila, Osaka, Beijing, Seoul, Singapore, Shanghai, Taipei, Tokyo, Ulaanbaatar, Hanoi and Ho Chi Minh City (Saigon).

Flights internal: Adana, Ankara, Antalya, Batman, Gaziantep, Denizli, Diyarbakir, Izmir, Kayseri, Kars, Kahramanmaras, Konya, Lefkosa, Malatya, Samsun, Trabzon, Elazig, Erzincan, Erzurum.

Flights to CIS countries: Almaty, Astana, Ashgabat, Baku, Bishkek, Ganja, Dnepropetrovsk, Donetsk, Dushanbe, Ekaterinburg, Kazan, Kiev, Minsk, Moscow, Odessa, Osh, Rostov-on-Don, St. Petersburg, Simferopol, Tashkent, Ufa

International flights: Abu Dhabi, Algeria, Amman, Amsterdam, Athens, Bangkok, Bahrain, Basel, Barcelona, ​​Beirut, Belgrade, Berlin, Bodrum, Brussels, Budapest, Bucharest, Warsaw, Vienna, Venice, Hamburg, Hanover, Hong Kong, Dalaman , Damascus, Doha, Dubai, Dublin, Dusseldorf, Geneva, Zagreb, Cairo, Karachi, Casablanca, Cologne, Copenhagen, Kuwait, Lagos, Lyon, Lisbon, London, Ljubljana, Madrid, Manchester, Milan, Mumbai, Muscat, Munich, New -Delhi, New York, Nice, Nuremberg, Osaka, Oslo, Paris, Beijing, Prague, Pristina, Riga, Rome, Sanaa, Sarajevo, Seoul, Singapore, Skopje, Sofia, Stockholm, Strasbourg, Tbilisi, Tabriz, Tehran, Tel -Aviv, Tirana, Tokyo, Tripoli, Tunisia, Chicago, Shanghai, Stuttgart, Zurich.

Airplane a park: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 777-300, Embraer 190

As of June 2014, Turkish Airlines' fleet consists of 228 aircraft, not counting the fleet of its subsidiaries:

Turkish Airlines will provide its passengers with wi-fi internet and television on international flights. Passengers will be able to watch BBC World, BBC Arabic and Euronews. And the Internet (free) can be used from any device - mobile phones, laptops and tablets. This system is installed by Panasonic on 11 Boeing 777-300ER and 10 Airbus A330-200.

Business class on long-haul routes

Aircraft:
Services:

Fully reclining luxury seats for passengers traveling on long-haul routes;

Each chair is equipped with a personal monitor with an entertainment system;

Wide selection of hot dishes and alcoholic/non-alcoholic drinks;

Chef on board on routes: New York, Washington, Los Angeles, Tokyo;

Business class on medium-haul routes

Airplane: A321.

Services:

Salon with a fixed configuration of seats;

Comfort class on long-haul routes

New York, Sao Paulo, Los Angeles, Toronto, Beijing, Shanghai, Guangzhou, Hong Kong, Tokyo, Bangkok, Ho Chi Minh City.

Aircraft: A330-200, A330-300, A340-300, B777-300R.

Services:

The comfort class cabin is located in the central part of the aircraft;

The distance between the seats is 116 cm, width 49 cm;

Each chair is equipped with a personal monitor with an entertainment system;

Wide selection of hot dishes and alcoholic/non-alcoholic drinks

Economy class

Aircraft: A321, A320, A319, A310, B737-800, B737-900, B738.

Services:

Convenient and comfortable chairs;

Wide selection of hot dishes and alcoholic/non-alcoholic drinks.

On flights Istanbul - Moscow - Istanbul TK415/416 on A321 aircraft, each seat is equipped with a personal monitor with an entertainment system (business and economy class).

* - the total sum of three measurements should not exceed 115 cm (55x40x23 cm).

** - you can additionally take a folding stroller with dimensions up to 115 cm.

With 24 partner airlines, Star Alliance offers the world's broadest route network, plus the benefits of a large, time-tested alliance such as coordinated flight schedules, common or compatible frequent flyer award programs, check-in privileges, preferential treatment for luggage transportation and much more.

Lufthansa Regional's network of regional carriers, connecting various regions of Europe, is an excellent complement to the Star Alliance route network. To complete the offer, there are additional partnership agreements with some other airlines.

At your service - 1293 destinations in 190 countries, 20500 daily flights, access to more than 950 lounges around the world and many other benefits.

check-in

The airline has created a loyalty program called Miles and Smiles for frequent flyers. By traveling with Turkish Airlines and its partner companies (American Airlines, Air New Zealand, Asiana Airlines, Austrian Airlines, Lufthansa, SWISS, TAP Portugal), you can earn bonus points (“miles”) that can be used to purchase tickets or upgrade your level in the program.

Baggage includes clothing, personal items and necessary equipment to provide the passenger with comfort and convenience during travel. Before registering, please check that there are no prohibited items.

How much baggage can I take on board for free?

Turkish Airlines considers baggage allowance to be packaged items whose weight must correspond to:

• economy class – 20 kg;
• business class – 30 kg;
• baby (infant) – 10 kg.

Please note that the weight of one unit should not be more than 32 kg.

When flying to the USA or Canada, different rules apply:

• economy class – 2 items / 23 kg each with a total size of 273 cm;
• business class – 2 items / 32 kg each, dimensions of 1 item based on the sum of three sides no more than 158 cm;
• for a baby (infant) – 23 kg, total size less than 115 cm.

For a child under 2 years of age, without allocating a separate seat, a fully disassembled baby stroller is allowed (the size of the components should not exceed 115 cm).

What size carry-on bags are allowed?

Turkish Airlines considers hand luggage to be luggage that is taken into the cabin and has dimensions of 55 x 40 x 23 cm. The weight for free transportation depends on the class of ticket purchased:

• economy class – 1 seat / up to 8 kg;
• business class – 2 seats / up to 8 kg each.

What can you carry in excess of your carry-on luggage?

For Turkish Airlines, the following can be carried in excess of the carry-on baggage allowance:

• women's / men's bag;
• small camera;
• baby carrier;
• laptop/tablet;
• umbrella (without pointed tip).

Is it possible to transport an animal on airline planes?

Yes, Turkish Airlines allows pets. Cats, dogs and birds can be transported if they have a valid health and vaccination certificate/authorization to enter the destination country. They can be taken into the salon in a separate cage. Animals not mentioned above may be transported through a freight service. The following rules apply for their transportation:

• Advance booking is required for cabin transportation.
• Animals must be kept in special containers measuring 23 x 40 x 55 cm, and passengers are expected to take care of their own storage. The total weight of the animal and container should not exceed 8 kg.
• Dogs that assist blind and deaf passengers can travel free of charge in the cabin outside of their cages.
• The cage must have a tag identifying both the passenger and the animal.

Turkish Airlines is among the top 10 best airlines in the world. The company transports at least 20 million people annually. Departures are carried out to 120 countries, and the geography of flights covers almost the entire globe. Checking in for a Turkish Airlines flight has features that we will discuss in detail in this article.

Advantages of Turkish Airlines

Turkish Airlines is based in Istanbul, the main hub is the Kemal Ataturk Airport. There are 50 flights from the airport to destinations, the flight time to which takes no more than three hours. Passengers flying through Istanbul can take advantage of the carrier's offer and reschedule their flight to the next day to give themselves a short vacation. In this case, Turkish Airlines will help you book a hotel room and provide a transfer.

The carrier's fleet is represented by Boeing and Airbus aircraft. By 2020, it is planned to replenish the fleet with an improved version of the Airbus 320neo.

Turkish Airlines operates regular and charter flights. The schedule includes many domestic routes and, of course, international ones. There are regular flights to Moscow (Vnukovo), St. Petersburg, Rostov-on-Don, Sochi, Ekaterinburg.

Turkish Airlines pays great attention to food on board. During the flight, you can choose a dish that is vegetarian, kosher, low-calorie, and so on - that is, for every taste.

All seats in the cabin are equipped with a footrest and a touch screen.

Detailed information about the work of the airline is described in the material: ““.

Check-in methods for a flight

You can check in for a Turkish Airlines flight:

• at the check-in counter or self-service kiosk at the airport;
• on the company's official website;
• via mobile application.

All information on the carrier’s website is conveniently structured, so the procedure does not cause difficulties. Online registration is available in Russian, you just need to select the appropriate menu. Despite the obvious advantages of registering on the site, you should remember that this service is not available at all airports. This information must be clarified at the help desk.

You can register online not only on the official website of Turkish Airlines, but also in the mobile application, which allows you to do this procedure anywhere without being tied to a computer, and at the airport at the service or self-service counter.

Online

Electronic check-in for Turkish Airlines has the following advantages:

• no queues;
• saving time;
• independent choice of location.

Registration becomes available one day before the flight, which makes it possible to complete the procedure at home.

Thus, the passenger can check in in a relaxed atmosphere, choosing a suitable seat in the aircraft cabin, and then go to the airport without haste.

Let's look at how to register for Turkish Airlines step by step:

1. Go to the website page for online registration and go to “Personal Account”.
2. Enter your ticket number (E-Ticket Number) and your first and last name (Fist name and Last name, respectively).
3. Click the Continue button.
4. On the flight selection page, indicate your citizenship in the Nationality column. Flights available for check-in are usually highlighted and marked Available to Check-in.
5. An inscription will appear at the bottom of the form, highlighted in green. To continue online check-in for Turkish Airlines, check the box and confirm your action by clicking Continue.
6. If all information is filled out correctly, the site will redirect you to a page to select a location.
7. The last option is to print your boarding pass. Once you click the Print button, you will no longer be able to change the location.

This completes registration on the official website of Turkish Airlines. Printed sheets must be presented at the airport check-in counter.

It is quite difficult to fail online check-in because the airline maintains feedback with its customers. Failure is possible in two cases:

• contact or personal information is incorrect;
• the airport is not yet included in the carrier's electronic database or is not serviced on the Turkish Airlines website.

The first situation can be corrected by contacting the customer service center. In the second, you will have to register at the airport in the usual manner.

Take a sociological survey!

Via mobile application

This registration form is convenient for those who can use the mobile application. In general, the procedure via a smartphone is similar to that which must be completed on the website. So, electronic check-in for a Turkish Airlines flight through the application is the following procedure:

1. Open the start page and select Check-in.
2. Indicate your first and last name and ticket number.
3. Choose a location.
4. Receive your boarding pass with QR code on the application page.
5. Present the code at the service counter as a boarding pass.

When using the application, there is no need to print out the ticket; you just need to show it on your smartphone.

This method of online registration for Turkish Airlines is easier than through the official website of the carrier.

In an Aeroport

You can also register at special counters in the terminal.

Check-in at the airport begins 45 minutes before departure for domestic flights and 60 minutes for international flights.

To undergo the procedure, you must:

1. Approach the check-in counter, where passengers are greeted by a ground service employee.
2. Show your ticket, ID, doctor's recommendations (if available). If the air ticket was purchased at a discount, you must show a document confirming your right to the discount.
3. After checking your baggage, receive your boarding pass and head to the boarding gate.

If you have checked in for a Turkish Airlines flight online, you should go to the self-service counter at the airport.

Passengers traveling in business class have additional privileges. They can skip the line and register at one of the special counters.

What is a boarding pass?

A boarding pass is a document issued by an airport employee after successful check-in for a flight. If the passenger registered via the Internet, the document is printed on a printer. The pass is marked by security and customs control, and it is also checked when boarding the plane.

The document contains the passenger's personal information, flight number, route, takeoff and landing times, boarding gate number, row number and seat in the cabin. The boarding pass consists of two parts: the first is torn off by the airport employee, the second remains with the passenger. In some cases, you can use an electronic boarding system using a barcode.

It is important to know how to print a Turkish Airlines boarding pass. This must be done immediately after registering on the site by clicking Print. If you don’t have a printer, the coupon can be downloaded to a flash device and printed somewhere else. It is better to do this in advance so as not to waste time at the airport. If the ticket was received via a mobile device, you can board using a special terminal that reads the barcode. To do this, you need to bring your smartphone with an open coupon to the screen.

How to book a seat

The question remains how to buy a Turkish Airlines ticket. Despite the fact that various travel agencies and intermediary websites offer to purchase travel documents, it is recommended to book tickets on the carrier’s official website or at sales offices.

You can reserve a place on the start page of the site. All you need to do is change the language, and then you need to enter the data into the active windows. So, booking seats on a Turkish Airlines plane proceeds according to the following scheme:

1. Enter points, dates and times of departure and arrival.
2. If there are several options, the appropriate one is selected.
3. Enter personal data.

You must purchase your ticket 12-24 hours before departure or at the specified time for a specific flight.

You can also select a specific location during online registration. At one stage, the system will redirect to a page where a detailed diagram of the arrangement of seats in the cabin is presented. By right-clicking on the seat you like, the passenger will see his last name appear opposite the seat icon. You can change the location only before clicking Print.

Baggage rules

The weight included in the Turkish Airlines ticket price is determined by the class of service and destination. For example, if there are flights to Europe and Asia, restrictions are imposed on the weight of luggage, and the number of bags does not matter. The cost of each extra kilogram is also not fixed; it depends on the route.

For a child under two years of age, the baggage allowance is 10 kg. It is also additionally allowed to take the baby stroller in disassembled form.

Carry-on baggage allowance is the same on all flights and depends only on the class of service. Thus, business class passengers can take two bags weighing 8 kg each into the cabin; for economy class passengers can carry one bag weighing 8 kg. Additional hand luggage space must be reserved when purchasing a ticket.

Baggage and hand luggage of Turkish Airlines are mandatory checked by airport employees for the presence of prohibited items.

Bottom line

Travelers who plan to use the services of Turkish Airlines in 2019 can check-in for their flight at the airport, on the website or through the mobile application. To register on the carrier’s official website, you should go to Turkish Airlines’ “Personal Account” and follow a few simple steps. The system itself will redirect to the required pages.

Before boarding, you must print your boarding pass. When registering through the application, the coupon can be presented on your smartphone. Passengers who have completed online check-in go to the self-service counter at the airport.

Turkish Airlines. Check in: Video

You can choose several registration methods: the most common is check-in at your airline counter. Second option - use the self-service counter at the airport.

For convenience, use online registration. Many airlines have this service, for example, Rossiya, UTair, Wizz Air and Turkish airlines. Information about the procedure and the application form can be found on the company’s official website or via the links below.

Important! The administration of Vnukovo Airport recommends checking in online, if possible. This will save time and reduce the likelihood of being late.

Online scoreboard

Online registration

Go to your airline's website, find your ticket, and print it out. If you do not have a printer, Vnukovo staff will print your ticket at the check-in counter.

Remember! Online check-in frees you from standing in lines, but it does not guarantee that you will quickly go through all the steps necessary for boarding. You should still arrive early.

You must check in your luggage in any case.

Online registration has a number of advantages: you can do it at home, at work, on public transport - as long as you have a device with the Internet. You can choose your seat on the plane yourself. You print out the ticket yourself; you don’t have to do it at the airport.

Online check-in begins 24 hours before departure and ends 45 minutes.

Please note that in some cases you will not be able to register online:

• if accompanying children is required;
• if you carry luggage in the passenger seat or pets;
• as well as in the case of transportation of weapons.

Below you will find information about company counter numbers, if they are recorded, and links to websites for online registration.

What to do: from check-in to departure

1. Registration.

At this point you check in your luggage and receive your boarding pass. During check-in, ask that your home address be marked on your luggage and that your luggage be marked as fragile. This way you will avoid cargo loss and reduce the likelihood of damage.

1. Inspection.

During inspections, the security service checks passengers for dangerous things: explosives, knives, and so on.

1. Passport control.

It takes a lot of time. The boarding pass and the authenticity of the documents are checked.

1. Landing.

Find your boarding gate location in advance. Its number is indicated on your ticket. This way you will avoid being late for your plane.

Passenger check-in begins 2 hours before flight departure. In Vnukovo it takes place in the main terminal of the airport - Terminal A, on the 2nd floor. Check-in automatically ends 40 minutes before departure. In the case of Turkish airlines - in 45 minutes.

Remember! For flights of Rossiya, Sky Express, and UTair companies, check-in is available 12 hours before departure.

Get to the airport early! Take into account the time it will take for inspection at the entrance to the terminal, registration and passport control. Airport staff will not be able to extend check-in for latecomers.

Who flies to Vnukovo

According to the official Vnukovo website, the airport cooperates with 22 companies that operate flights both within Russia and internationally.

Additional Information! If your airline is not on the list, you can find out the conditions for checking in for its flights on the official website of the company or intermediaries that resell tickets (for example, One Two Trip).

Interesting video about how Vnukovo airport works:

In order not to find yourself in an unpleasant situation and board the plane without problems, you must remember a few simple rules: check in for your flight online, arrive at the airport early, tag your luggage, remember maps and signs, find the gate in advance. That's all, enjoy your flights!

Check-in for flights

Dear passengers! Passage to areas of domestic and international airlines is only possible if the passenger has a boarding pass (in paper or electronic form).

Passenger check-in is carried out on the second floor of the terminal and automatically ends 40 minutes before the flight departure time indicated on the ticket (for flights of Turkish airlines, flydubai and FlyOne - 60 minutes). Check-in start time depends on the airline, but no later than two hours before departure.

Please don't be late for registration! Employees at the check-in counters do not have the technical ability to reopen registration after it has ended.

All passengers must check-in for their flight before departure and, in addition to their existing air ticket, receive a boarding pass.

A paper boarding pass can be printed in advance on any printer, and can also be obtained before check-in for your flight at the check-in counters for your flight or printed on the REPRINT devices located in front of the entrance to the domestic departures area, opposite check-in sections 61 and 80 ( Utair and other airlines) and opposite the 85th check-in section (“Russia”). Turkish airlines passengers can use the airline's self-check-in kiosks.

Transfer/transit passengers arriving and departing on domestic routes can also print a paper boarding pass by contacting the transfer/transit check-in counter.

If you need to get a mark (stamp) about passing special control on a paper boarding pass, you will need to have a printed boarding pass with you and, if necessary, request a mark (stamp) from the aviation security officer at the special control counter. Please note that it is possible to obtain a mark (stamp) on a paper boarding pass at the airport of departure only during pre-flight procedures. Once a flight has completed, all requests for flight confirmation must be directed to the carrier (airline).

Certain flight routes may have special conditions for online check-in. Please check them on the airlines' websites or help desks.

Possible registration methods

on the website of the airline you are flying with. Check-in available for airline flights:

on the airline's website which you are flying. Check-in available for airline flights:

• (online check-in for flights to countries with visa requirements is temporarily unavailable)

• from a mobile device. Check-in available for airline flights:

  • Turkish airlines via mobile application for iOS or Android
  • "UTair" (UTair) through a mobile application for iOS or Android

• at self-service kiosks in airport terminals (check-in for flights of Turkish Airlines and UTair is available);

  at check-in and baggage drop-off counters in airport terminals. Please check the check-in counter numbers directly for your flight in the online board on our website or on the information boards in the airport terminal.

Pre-flight inspection areas

Pre-flight inspection areas, customs and passport control, boarding passages are located on the same floor in the back of the hall.

After passing through pre-flight and passport control, passengers are offered spacious and comfortable boarding gallery waiting rooms, shops, food outlets and other service organizations that will not allow you to get bored while waiting to board your flight.

Boarding gates:

• Gates 8/8A-17/17A: domestic flights, left half of the boarding gallery, passage from the left side of the hall;
• Gates 22/22A–31/31A: international flights, right half of the boarding gallery, access through customs and passport control from the center of the hall.

Passengers on domestic Russian flights can use the business lounge “UTG Travel Club, Prokofiev Hall”, located in the boarding gallery of domestic Russian lines.

Business class passengers and members of Turkish Airlines loyalty programs are served in the branded CIP Lounge "Istanbul - Moscow", located in the boarding gallery of international lines.

Dear passengers! For any questions regarding violations of the legislation of the Russian Federation, please contact the Moscow Transport Prosecutor's Office.

We wish you a safe journey!