Is it possible to change non-refundable plane tickets? Quickly search for cheap air tickets. How to recover a lost e-ticket

Almost every citizen has faced the need to return or exchange a travel document. Such situations occur for various reasons. However, not everyone knows how to correctly implement the presented operation. The purpose of this article is to familiarize consumers with the rules and procedure for replacing coupons.

Exchange of Russian Railways electronic ticket

In the age of high technology, new technologies have become widespread. Innovations also affected the railway organization of the Russian Federation. Recently, the method of acquiring travel certificates through the use of the Internet has become most relevant. Buying an electronic coupon is no longer difficult, but you may encounter some difficulties if you need to exchange it.
It is important to keep in mind that at the moment you can exchange an electronic coupon only at the checkout. In addition, there are also other rules regarding this process. They are as follows:

• It is not possible to exchange a travel certificate for another person;
• You can change the date of an electronic document to another, including an earlier date;
• To replace a train ticket, you must provide the travel card itself, as well as a document confirming the client’s identity;
• When implementing this process, a certain percentage of the commission will be charged, which will not be returned.

And if you need to return the money and cancel the Russian Railways e-ticket, then it is recommended to read.

In what cases can you not exchange a Russian Railways e-ticket?

In most cases, the Russian railway company makes concessions to its customers, but there are some moments when it will be impossible to exercise its right to replace the railway coupon. This operation will not be possible if:

• The registration was carried out without specifying the place (a coupon for a child under five years old can serve as an example);
• Children's and adult passes for the same place have been purchased;
• It is impossible to exchange an electronic ticket if it was purchased in another country and paid for by card;
• It is not possible to replace a travel document for international destinations.
• If you need to exchange a railway coupon, the most profitable option would be to return the old one and purchase a new one, since in both cases a commission will be charged.

How to exchange an electronic ticket for a train purchased on the Russian Railways website is written in this article.

Exchange of an electronic Russian Railways ticket for a paper one

Russian Railways provides the opportunity to exchange an electronic ticket for a paper one. It will be possible to carry out the presented operation only at the cash desk. In this case, you must present a document confirming the identity of the passenger and information about the registration and payment of the document for the train.

Russian Railways ticket exchange for another date

To change an electronic train ticket for a different date, you need to carry out this operation by returning the old one and purchasing a new travel document. You should also keep in mind some conditions for this process:

• An exchange will be possible if there are less than 24 hours left before the train departs;
• You should choose the same car, but the class can be changed;
• Can be exchanged for another seat in another carriage;
• The route direction cannot be changed.

You can read about how to cancel a Russian Railways ticket online.

Russian Railways exchange tickets for another time

Passengers often contact Russian Railways ticket offices with a request to exchange their tickets for another time or place. To notice these provisions in a travel document, you need to know that the date can only be understood at an earlier date.

Exchange of Russian Railways tickets purchased at the box office

Russian Railways tickets purchased at the box office are subject to replacement. You can choose a different date or location. However, you need to know:

• You can only replace it with an earlier route;
• In this case, a certain percentage of the cost of the coupon is charged as a fee;
• It is not possible to change the direction of the train;
• If the price of a new train document is higher, then you must pay the difference and vice versa.

Russian Railways ticket exchange cost

If you decide to replace a railway coupon, you need to know that when carrying out this operation, a percentage of the cost of the coupon will be charged. The commission for exchanging a Russian Railways ticket is 185 rubles. Therefore, the final amount to be issued to the passenger will be a figure that is calculated using the formula - the total cost of the travel document - the amount of the fee.

Many Russian citizens use the services of the railway company. However, not everyone knows how to correctly return or replace a purchased travel certificate. To do this, it is recommended to carefully consider your actions when making a purchase, and also familiarize yourself with all the rules of operation of Russian Railways.

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If you need to replace your purchased train tickets for a more suitable date or for another train heading in the same direction, you can easily do this at the railway station ticket office. However, to avoid unnecessary hassle, you should familiarize yourself with the existing rules.

Remember that the ticket cannot be reissued for another passenger, but children's tickets can be replaced with adults' - with an appropriate surcharge for the full price. You can exchange paper tickets for an earlier train if there are less than 24 hours left before departure. This rule applies exclusively to ambulances and passenger trains. It is important that the carriage belongs to the same carrier, but you can re-issue a document for travel in a carriage of a lower or higher class.

You can also change seats within the same carriage or arrange new seats in the same composition, but in a higher class carriage - this rule is also relevant for children's seats. Please remember that tickets can only be exchanged if the cities of departure and arrival remain the same.

Exchange of electronic tickets

If you purchased tickets in electronic format, you can exchange them only at the railway ticket office. However, if time and opportunities do not allow you to get to the station, you can issue a return of your travel document online and buy tickets for the train that suits you and the desired seats, subject to their availability for registration.

There are a number of restrictions when exchanging electronic travel passes. So, the following cannot be replaced:

• Travel cards without a seat;
• Tickets for international trains;
• Documents purchased outside the Russian Federation and paid for by bank transfer;
• Adult tickets that the passenger wishes to exchange for children's tickets, and vice versa.

When making an exchange at the box office, you will have to pay a special fee for the exchange of each ticket. Commissions of payment systems and other intermediaries that you may have paid during the purchase of an electronic travel pass are not refunded.

It is worth remembering that if you paid for your travel document using a bank card, the money will be returned to your account after some time, which means that when you reissue it, you will have to pay for a new ticket separately. If you have already completed electronic registration, and the train leaves the starting station in less than an hour, you can issue a refund through a claim: for this, at the ticket office you will be asked to fill out a specialized form, and the money will be returned after reviewing the application.

How to return train tickets?

If for some reason you cannot exchange your travel document, do not despair. You can return your old ticket and buy a new one for a more suitable time or date. You can do this online on the e-ticket sales website or directly at the ticket office.

At the same time, we recommend that you remember that commissions and fees paid upon purchase are not refundable - in any case, you will lose part of the costs. If you purchased a travel pass for cash and return it at the station, the money will be returned immediately. In other cases, the refund may take up to 30 banking days.

The returned document will return to the sales system after a few hours, and if you want to buy it again, but for another passenger, the only available way is to wait for the ticket to appear on the website. At the same time, at any time, “your” place can be purchased by another user.

How to return tickets without problems?

To avoid any difficulties when returning your electronic travel document, we recommend opening the confirmation letter that was sent to your e-mail upon purchase. There you will find a link to the refund page and can return your ticket. When returning tickets at the box office, pay attention to the format of its operation - return or sale. In most cases, you will be able to return and buy a ticket in one window.

Bon Voyage!

Usually tourists plan their flight date in advance. By booking hotel rooms in advance, as well as purchasing plane tickets, you can significantly save your family budget. Travelers who have taken care of their vacation several months in advance can calmly prepare for the upcoming vacation and do not worry about the lack of rooms in the chosen hotel or the impossibility of arriving on the appointed date.

But unpredictable situations can delay your upcoming vacation by several days or weeks. Buying plane tickets is not a cheap pleasure, and if you completely abandon the trip, you will end up with a huge financial loss. Therefore, tourists tend to reschedule their flight to another day. Not all airplane passengers know about the opportunity to exchange travel documents with minimal financial losses.

In order to safely change your plane ticket to another date, you need to act without panic and quickly. To do this, you can come to the airport or complete the necessary actions via the Internet or by phone.

To do this, you must prepare the following documents:

• Passport of a citizen of the Russian Federation or foreign passport (depending on the destination);
• Purchased air ticket (electronic or paper).
• To exchange an electronic ticket, you need Internet access from a mobile or desktop device;
• If you are the holder of a regular paper plane ticket, you can call or go to the airline office in person.

You can change the departure date at any airline. But for this you will need to pay a set amount, and its size depends on certain factors. Each air carrier sets its own rules for air travel, and the fare at which the travel document was purchased also matters.

You can find out the exact amount of the surcharge for changing the date of your air travel on the official website of the air carrier or by calling the hotline. But in any case, the exchange will be profitable compared to buying a new plane ticket for the desired date.

If you decide on a plane ticket within a few minutes or hours after paying for it, while being at the airport terminal, contact any airline employee. The exchange procedure will take a little time. Even if the plane takes off in the near future, the situation will quickly be resolved in your favor with minimal financial losses.

Buying electronic plane tickets

Purchasing a ticket online is easy and cost-effective. You won't waste time traveling to the airport or ticket office to purchase a plane ticket. Online you can search for promotional air tickets, the cost of which can be reduced by 2 times. If, after purchasing an electronic ticket, you need to change the departure date, you must visit the seller’s website again.

The rules will indicate whether it is possible to exchange an air ticket purchased on this resource. Therefore, study the rules for returning and exchanging an electronic document in advance before paying.

Changing your flight date online is usually easy. You need to find a special form in which all required fields are filled in. Enter personal and passport data correctly so as not to waste time correcting errors. Be sure to include a contact phone number where the service staff will contact you.

If you do not find such a form, find the telephone number of the help desk of the e-ticket seller and call. It is also worth contacting the airport in person if the departure time is approaching, and you decide to change your plane ticket at night. The support service does not always work around the clock.

The amount of the penalty for changing the departure date will depend on several factors. But the difference between the departure date and the decision to make an exchange is of great importance. The closer the date of air travel, the greater the fine will be. But in certain situations, airlines accommodate passengers halfway and change the departure date without additional charge. These situations do not depend on the person.

These include:

• death of a close relative;
• serious illness of the passenger;
• changing the class of aircraft to a more expensive one;
• flight cancellation due to the fault of the air carrier or due to deteriorating weather.

If you cannot travel by air for the first two reasons, you will need documentary evidence in the form of a death certificate of a relative or a certificate from a hospital or clinic.

A situation may arise when the passenger for whom the air ticket is issued cannot travel by air, but wants to give his travel document to another person. In such cases, air carriers rarely agree to make an exchange without making an additional payment.

An airline ticket refers to official documents confirming a transaction between a company and an individual. Therefore, you will not be able to give your air ticket to another traveler. But in certain airlines such services are practiced, but payment of a fine is required.

Remember that the less you paid for a passenger seat on board an aircraft, the more difficult it will be to make an exchange or return. Air carriers do not want to look for a replacement for a passenger who is planning to fly in economy class with minimal service. So sometimes the penalty for changing your flight date can be more than what you paid to book your seat on the plane.

You cannot exchange an air ticket if you want to use the services of another air carrier. All exchange procedures are possible within the same airline.

Try to plan your vacation in advance, but if you need to change your departure date, do not delay contacting the air carrier. The sooner you contact the airline, the less money you will lose.

Video: How to get money back for a plane ticket

Video: Refund of electronic air tickets:

In the “Important” section, three whole articles are devoted to this problem. How to exchange an air ticket for another date? This problem is discussed in the article “How to exchange a plane ticket.” How to issue a round-trip plane ticket? In the search form at the top there are columns: “One way” and “There and back”. Check the box “There and back”. What compensation is provided for flight delays? The answer is in the article “Compensation for flight delays” What is a non-refundable plane ticket? This issue is discussed in the article of the same name on our website. Is it possible to exchange a non-refundable air ticket? You can change the flight date, but usually for an additional fee. You can find out more precisely from the rules of the fare at which you purchased the ticket (on the airline’s website) Why are air tickets non-refundable? Such tickets cannot be returned, with a full refund. For the first time such tickets appeared in America, then in Europe and from June 21, 2014 in Russia.

Questions and answers

Aeroflot ticket exchange rules To avoid any problems when issuing and returning tickets, we recommend that you familiarize yourself with the exchange rules:

• The return or exchange of the travel document takes place at the company office where the purchase was made;
• Budget class travel documents and those with a discount will be difficult to change. This is due to the large amount of retention upon delivery;
• You can change your ticket for another time or date of departure/arrival only with an additional charge. The amount of the surcharge will depend on the tariff.

Exchange of non-refundable Aeroflot tickets In June 2014, some changes were made to the Air Code, according to which there is a category of tickets without the possibility of replacement or change - a non-refundable fare.

How to return or exchange a non-refundable air ticket

Is it possible to change flights on non-refundable tickets? As a rule, Yes. In the vast majority of cases, this is possible, but until a certain period, for example, before the departure time of the flight or before the end of check-in and for a certain surcharge. It’s called “Changing the Conditions of Transportation.” More accurate information must be clarified when booking tickets (fare rules).
Is it possible to get a refund for a ticket if I didn’t board the plane? It all depends on the tariff at which the ticket was purchased. For some fares you will not get anything back, for others the ticket amount minus 25%, for others the ticket price minus a specific amount. Read examples here Buy a plane ticket with an open date? Read the article “Ticket with an open date” How to return a plane ticket? Read our articles.

Non-refundable air tickets in Russia

When booking tickets on the website flynow.ru, information is always shown about whether it is possible to exchange and return tickets; we have specifically posted this information for your convenience. This air ticket cannot be returned at the passenger's request, but can be changed to another time or date of departure. An exchange is possible at any time, but before the end of passenger check-in for the flight: But this air ticket, unfortunately, cannot be returned at the request of the passenger and cannot be exchanged for another departure date: If the air ticket is purchased at the FlyNow ticket office, then our operators always provide passengers with information about possibility of exchanging non-refundable air tickets.
Non-refundable air tickets purchased on our website can be exchanged at FlyNow sales offices or at the airline's own ticket offices. Do you still have questions about ticket refunds? You can ask them in our group or on our page.

Pardon our interruption...

Info

But there is a category of non-refundable tickets that can be changed if for some reason your departure date is postponed. More detailed information below on how they can be returned or exchanged. Situations in which you can return a non-refundable air ticket The law prescribes a number of exceptions that allow you to return non-refundable tickets:

• The cost of the air ticket is refunded in case of illness of the passenger.
• in case of illness of a member of his family (spouse, parent or child) during a joint flight.
• in the event of the death of a member of his family or a close relative (grandparents, grandchildren, brothers and sisters).
• in case of flight delay, cancellation or rescheduling.

To receive a refund, you must notify the cancellation 24 hours before departure.

Return and exchange of tickets

• 1 Exchange of air tickets for another date

• 1.1 Exchange of Aeroflot tickets for another flight

• 2 Aeroflot ticket exchange rules

• 2.1 Exchange of non-refundable Aeroflot tickets

• 3 Commission for refund of air tickets

Aeroflot is a leader in passenger air transportation in Russia thanks to its high level of service, flexible fares and many destinations. Few passengers know that a purchased ticket can be replaced for another date or flight. In this article we will talk about the procedure for exchanging and returning tickets for Aeroflot planes, what penalties are provided for their return, etc.

How to change an Aeroflot ticket to another date?

• The flight date, time and/or route can be changed for an additional fee no later than 48 (forty-eight) hours before the scheduled flight departure time through the airline's call center or on the website. If the new fare exceeds the fare at which the ticket was originally purchased, the difference is paid by the passenger in full.
• A passenger can order an additional service no later than 4 (four) hours before the scheduled flight departure time indicated on the ticket through his personal account on the website www.pobeda.aero or through the airline’s call center, and no less than 40 (forty ) minutes before the scheduled flight departure time - through the airport ticket office.

How to change or return a plane ticket in 2018

Some air carriers require the passenger's personal presence in the office when returning a document. To do this, you need to come to the company and fill out a written application. This method is considered the most effective. Returning your boarding pass will not cost you any fees.

Amounts are withheld in accordance with the established rules of the carrier. How much money can be returned? Refunds for plane tickets are carried out in accordance with the airspace code (Article 108). In this case, the passenger must receive the full cost of the boarding pass.

Attention

The exception is service fees. Important! The carrier will charge a fee of 25% of the total cost of the boarding pass. This rule is stated not only in the code, but also in the airline regulations. If the ticket was purchased through an agency, it may be difficult to return it.

Exchange of non-refundable tickets for another Aeroflot date

Advice. Before purchasing air tickets through intermediaries, you must first familiarize yourself with the refund rules. If a passenger is late for a flight or misses it, the money may be returned minus large penalties. It is better to notify the operator a few hours before departure so that upon arrival at the airport you can issue a refund of at least some part of the cost.
Is it possible to exchange tickets for another date? This possibility exists. How to exchange a plane ticket? Exchange rules depend on the following factors:

• reasons that force you to exchange an already purchased boarding pass;
• airline tariffs established for this purpose;
• dates of departure and passenger's request.

It is better to familiarize yourself in advance with the rules for returning and exchanging documents on the carrier’s official website.

Ticket return and exchange

Download the following regulations for viewing and printing: ✈ Article 108 of the Internal Code of the Russian Federation. Termination, at the initiative of the passenger, of the contract for air transportation of passengers ✈ Air Code of the Russian Federation dated March 19, 1997 N 60-FZ (as amended on December 31, 2017) ✈ Order of the Ministry of Transport of Russia dated June 28, 2007 N 82 (as amended on October 5, 2020 On approval of federal aviation rules “General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees” When returning a boarding pass, the airline may apply the following to the passenger:

• remove the return fee;
• apply penalties;
• collect a certain amount of penalty.

According to the rules, the amount of deduction should not exceed 25% of the cost of the air ticket. Is it possible to return a plane ticket that was purchased from a foreign company? Yes.

In general, these are ordinary tickets and you can buy them anywhere, including online on our website. More details in our articles “Non-refundable tickets“. How to transport a computer on an airplane? Read the article “How to transport photographic equipment and computers on an airplane.” Is it possible to receive compensation for a ticket if a flight is missed? This depends on the booking class. If you have a non-refundable fare ticket, then it is not possible to get a refund if your flight is late; in other booking classes, a refund is provided from partial to full. More details in the conditions of booking classes Have your flight been cancelled, but the alternative option is more expensive? If the airline cancels the flight, then it must offer you to get to the destination on another nearby flight of this company or return the money.

Probably everyone has asked the question: “How to change an Aeroflot plane ticket to another date if certain circumstances change?” Your business trip or vacation dates have been changed or completely postponed to other dates. You frantically rush to the computer and start looking for where to change your ticket.

In fact, a lot depends on the tariff at which you purchased it. But more about this below. You can read about non-refundable tickets and ticket return rules.

When flying on an Aeroflot plane, you can choose the fare you need. There are only 4 of them - Premium, Optimum, Budget and Promo.

“Tariffs” button on the Aeroflot website.

Moreover, different rates apply to different classes of service. Let's look at each of them separately, and at the same time the rules for exchanging an Aeroflot ticket for another date.

Business Class

Up to this class they operate. The difference between them is quite large - in a thousand different details.

So, if you purchased tickets under the first method, they will be exchanged for you without any additional payment. If according to the second, then in this case you will need to pay a certain amount:

• for trips around Russia - 5,000 rubles;
• for flights within Europe, the Middle East, CIS countries - 70 euros;
• for other countries except Japan - 100 euros;
• for flights to Japan - 15,000 yen.

Comfort class

The same applies here too two tariffs - Premium and Optimum. For the first one, ticket exchange is also free.

And for the second, in case you change the dates before the plane departs, exchange comes with additional payment:

• 1500 rub. for flights within Russia;
• 2500 rub. for travel between Russia and its Asian part, as well as between points of the latter.
• 50 euros – for flights within Europe, the Middle East and CIS countries;
• 100 euros - for flights to all other countries except Japan;
• 15,000 yen when traveling to Japan.

Changing the date after the plane has departed is prohibited at this fare., except for flights from cities in the Middle East to Russia and the Near Abroad. In the latter case, the ticket price will be deducted $85.

Button “Rules for applying tariffs” in the “Tariffs” menu.

Economy class

For Economy there are 4 of them: Premium, Optimum, Budget and Promo. For the first, as in other cases, the exchange of an air ticket can be carried out without any others. For the other three, certain rules apply.

For Optimum, the additional payment amounts and exchange conditions are the same as for the Comfort class. For the last two, exchange is either completely prohibited or only with an additional payment.

Budget tariff

If you change your date before your flight departs:

• 1500 rub. — for flights within the European part of Russia;
• 2500 rub. - for flights between the European and Asian parts, as well as along the latter;
• 50 euros – for flights within Europe, the Middle East and CIS countries;
• 100 euros - for other countries except Japan;
• 15,000 yen - when traveling to Japan.

Changes cannot be made after the plane has departed., except for trips from Russian cities to the Middle East, Europe or neighboring countries. However, you will be charged $85.

Promo tariff

This is the most inconvenient tariff in this regard, since In any case, exchange is not allowed. Only in case of flights to the Republic of South Korea, you can change the flight dates before the trip, but with withholding $200.

Is it possible to change the departure date on an Aeroflot air ticket and how much will it cost at different fares? We found out how to change the departure date of an Aeroflot e-ticket?

Ticket exchange conditions

If you bought a ticket online, then you need to go to the official Aeroflot website. There you select the “Buy ticket” button. And if you want to know about, then press the appropriate button.

Select “Buy ticket” from the menu at the top.

The necessary information will be indicated there, and below is a form in which you need to indicate your reservation code and last name. Next, by filling out the necessary forms, the exchange will be completed.

You need to enter the reservation code and your last name.

But if you bought tickets not in rubles, then the exchange can only be made at Aeroflot offices or contact centers. The same applies if you purchased tickets there.

Conclusion

Sometimes it’s easier to return your ticket to Aeroflot and issue a new one. But keep in mind that everything depends on the fare you choose and how much time remains before departure. In addition, they do exist. The rule applies: the higher the class and fare of the ticket, the greater the chances of issuing an exchange or refund.