How to exchange an air ticket for another date. How to exchange train tickets? How to change an Aeroflot plane ticket to another date

According to the rules of most airlines, re-issuance of this document to another person is prohibited, since it is an agreement between the carrier and the passenger, where personal data is indicated. The only way out in this situation is a return.

It is best to contact directly representatives of the carrier company (they have counters at every airport) or the ticket office where you purchased it.

You must have your passport with you. Your reservation will be canceled within a few minutes, but you should not expect immediate receipt of money: such a procedure usually takes several weeks.

After this, the person for whom they wanted to re-register will be able to buy it.

There's an exception to every rule, in this case, this is the low-cost airline Pobeda. Any adjustments are made for a fee: 2,000 rubles for changing the departure date and 4,000 rubles for registering for another person.

In this case, ticket transactions are possible no later than 4 hours before departure at the airline’s call center or no less than 40 minutes before departure at the airport ticket office.

I must say that Pobeda positions itself as a low-cost carrier, where prices start from 999 rubles during special promotions.

Is it worth changing a travel document purchased for 1,000 rubles after paying 4,000 rubles? This is a question that everyone decides for themselves. Maybe, It’s better to hand it over and then immediately apply for a new one.

How to change the departure date?

How to change plane tickets for another date (Aeroflot and other companies)? Not everyone can be exchanged, most major air carriers also charge a fine for this procedure, but the final amount is usually larger and includes additional payments.

Information about which type yours is can be found on the document itself.

The inscription “changes are not permitted” means that the ticket is non-refundable. A special exchange procedure is provided for them.

“Charg eeur 30.00” is the amount of the fine, which you will pay when making any changes.

But the matter will not be limited to this amount, since it is possible to exchange, paying only a fine, if there are empty seats on the plane on the required day, the payment rate for which is the same as in the original document.

Tariff does not just mean the price of air transportation, since in economy class alone there may be several of these fares.

It’s not hard to guess that if you bought it at the best rate, you’re unlikely to be able to exchange it for the same one. Therefore, in addition to the 30 euro fine, you will also have to pay the missing part according to the new tariff.

Re-registration is advisable if its price is significantly higher than the fine, in other cases it is better to return it and buy a new one.

If you still need to urgently change your departure date, you can do this in several ways.

Via the airline website. The leader among Russian air carriers is Aeroflot. They have their own website that even inexperienced travelers will understand.

In order to adjust the departure data, first click on the “Buy ticket” button. On the page that opens, immediately before the booking details there will be a hyperlink “Exchange/Return”.

After clicking, you will be redirected to a page where you will need to enter the reservation code and the last name of the passenger for whom the document is issued. When the system finds your reservation, you can change the departure date (read about how far in advance you can buy a plane ticket and whether you can book a seat without paying).

Through the website of the intermediary company. Intermediary companies are, as a rule, large sites where information from air carriers flows.

The advantage of this system is that it is possible to choose the appropriate option from several airlines.

If you purchased your ticket on such a site, then you can exchange it in three ways: by calling, sending a request by email or using the exchange function in your personal account.

You can get your email address and phone number in the “Help” section that each site has.

By phone call. Intermediary websites and official websites of carriers have their own call centers where you can contact with any question you may have.

You can find the number in the information section or at the end of the website page, where not only the phone number is indicated, but also the email address.

Visiting ticket offices. This is the easiest way. You are required to provide the travel document itself and the passport with which you purchased it. Please contact the air ticket office with this information, where the exchange will be processed.

When flying, the passenger must comply with the rules of air transportation. On our website you will find articles about what you need for an airplane and what you need to purchase it.

Can I exchange an electronic ticket at the ticket office?

An electronic travel ticket, like one purchased at a ticket office, is a document, so you can exchange it in any convenient way.

The same applies to documents issued at an air ticket office or purchased online on intermediary sites.

Since the document you paid for is already in the airline’s database, then data about it also goes to all other services involved in its distribution.

Of course, there is no point in exchanging a travel pass purchased on the official website or at the airline ticket office through intermediary sites, while those purchased from such intermediaries can be exchanged at the airline ticket office or official website.

What are the rules for non-refundable travel documents?

As the name suggests, non-refundable passes cannot be returned or exchanged. However, the law provides for special cases when this can be done.

These include illness of a passenger or a member of his family, as well as the death of a close relative. To get a refund you will need to provide a medical report confirming your reason.

This must be done before check-in for the flight closes.

In that case, if for some reason you missed the plane, then you have the right to partial compensation: you will be refunded the amount intended for airport taxes, which is included in the cost of air transportation.

Thus, exchanging a travel pass is quite a troublesome task, it’s best to just return it and then buy a new one.

If this is not possible, then it is better to apply directly to the airline itself in advance to change the date or time.

Sometimes the date of your planned trip may change. In this case, you can use the “Air Ticket Exchange” service. If you do everything correctly, you won't have to pay twice.

Types of Changes

Change the date of your plane ticket.
Replace route plan.
Replace a passenger (a relatively rare service).

In 95% of cases, the air carrier does not allow you to change the route. This happens only in exceptional cases.

Sites for exchanging tickets: Ozon Travel, Tutu (exchange of train tickets only).

When it's done

Air tickets can be exchanged for another date before the plane departs. Some fares allow you to do this even when the airliner is already in the air. In this case, the fine will be greater: the amount spent on purchasing the travel card will definitely be lost.

How it's done

All changes made to the ticket must only be made through the agent from whom it was purchased. If a person purchased a ticket directly from an air carrier, then he needs to contact its representatives by phone or e-mail.

According to the terms of the exchange, the passenger must inform the specialist of all necessary changes regarding dates, passport details and names of passengers.

After this, the specialist will inform you about the possibility of performing this operation. It will also answer the question of how much the exchange costs.

The fine is paid not for the fact of the exchange itself, but for the fact that airline employees need to make changes to the ticket.

Some carriers allow changes to be made in the client's personal account. That is, a person can do it on his own.

If you purchased your ticket at the airport, but your plans changed before leaving, you can replace your travel document without leaving the ticket office. It is recommended that you return to the place where you purchased your ticket and indicate that you would like to make changes. The procedure will not take much time.

If the purchase was made at the airline office, then the air ticket can be exchanged for another date if you have the following documents:

What is needed to exchange a ticket

internal passport;
ticket that needs to be changed.

All details can be clarified during a visit to the company’s office or by phone.

Ticket exchange

To exchange an air ticket (set a different date), you must adhere to the following rules:

The exchange/return procedure should not be delayed. Some air carriers make a fee when exchanging an air ticket at the time of travel. When registration is completed, all passes become irreversible and expire.
Decide on the return type. It can be forced when the trip is postponed due to extenuating circumstances (serious illness of the client, death of a loved one, etc.), or voluntary.
Clarify the rules. This will help you find out whether it is profitable or not to change your ticket.

If the return was not voluntary, the air carrier undertakes to refund the amount. This even applies to non-refundable tickets. With a voluntary return, the passenger can only rely on fees and taxes.

How to act

To change your travel document, you must fill out the appropriate application form on the website of the carrier or its intermediary. You can also submit an application for exchange by e-mail. It must indicate:

Items that must be indicated in the application

FULL NAME.
Passport details.
Card details.
Flight no.
Reservation no.
Departure number.
Ticket no.

You can also contact support. If the return is forced, it will be necessary to explain to the employees why the flight on the paid flight is not possible.

Be sure to attach scans of your passport and any documents confirming force majeure (certificate from the hospital, death certificate of a relative, etc.).

Instructions for exchanging an electronic ticket

Selling via the Internet is carried out not only by air carriers, but also by various intermediaries. There are many services that help you find a cheaper travel pass. No documents are prepared in this case.

Intermediaries redirect the client to the seller. The website on which the passenger found a suitable ticket and the page where the purchase was made may not be the same.

In order to make an exchange, you need to go to the site where the payment was made. This information is contained in the route list.

You can change your electronic plane ticket under the same conditions as a regular travel pass. Such an air ticket is not issued to the passenger, but is stored in the air carrier’s database.

Exchange of electronic tickets is carried out as follows:

Go to the airline's website.
Log in to your personal account.
Click on the “Check order” or “Find order” button.
Find the reservation of the required air ticket.
Click on the “Return” button.
Select the passenger whose ticket needs to be returned.
Check all data. Particular attention is paid to the amount of the refund.
Click "Yes".

After this, the refund will occur automatically.

According to the rules of some companies, money for the service is not withdrawn if the procedure is completely completed by the passenger.

If the client has already made changes to his travel card, then he will not be able to return it in his personal account. In this case, there is only one way out - contact the support staff.

Procedure for changing ticket data

The passenger's first and last name can be changed 160 minutes before departure. You can do this yourself, in your personal account.
The date can be changed two days before departure.

You can make changes by contacting the company’s call center or the airport ticket office. This should be done 40 minutes before departure.

Aeroflot passengers can exchange tickets for another date or flight under certain conditions, which depend on the fare plan. In the article we will tell you in detail how to change an Aeroflot airline ticket to another time and day, how to change the flight and class of service, how much you will have to pay extra, and whether it is possible to exchange a non-refundable ticket.

Aeroflot ticket exchange rules

According to the rules of the air carrier, passengers traveling on the Business Premium fare, which includes a privileged range of services, can exchange a ticket for another flight free of charge, change the date or time of departure. When returning/exchanging an air ticket, the company does not deduct a percentage for various fees and does not impose penalties for payment.

Such privileges do not have a validity period, that is, the passenger can do so both before the flight departs and after the plane departs, for example, if he is late for boarding.

Owners of an air ticket purchased at the Business Optimum fare can also exchange/return a ticket, but for a certain fee. The cost of the service depends on the direction and specific changes. For example, to change the route between foreign countries you will have to pay about 70 USD.

Ticket holders experience more difficulties or financial losses. Some fares do not provide for the use of services for changing the date, time of departure or direction. Otherwise, the passenger will have to pay a hefty extra fee for the exchange service or making changes to a valid ticket.

For another time and date

The air carrier Aeroflot provides a service for making changes to the date or time of departure by replacing a previously issued air ticket with a new document. The conditions for exchange are ambiguous and depend on various factors: the reason for the exchange (forced or voluntary), the direction of the flight, and the chosen fare.

Tickets for another date and time can be replaced at the company’s call center, by calling the hotline or on the Aeroflot website in the special section “Air ticket exchange/refund”.

Step-by-step instruction:

in the “My Reservations” section, enter the code and surname of the passenger for whom the ticket was issued;
Click the “Search” button, after which a new window will appear on the screen with detailed information about the reservation and instructions for possible actions to return/exchange the ticket, taking into account the specifics;
Then the passenger makes the necessary adjustments, makes an additional payment (if provided for by the tariff) and clicks “Save”.

If the user encounters difficulties or has questions when making changes, he can always call the hotline number at the Aeroflot call center.

On another flight

Passengers can also exchange their ticket for another flight. The cost of this service depends on the direction and tariff plan.

You can exchange your ticket at the carrier's call center. This operation can also be carried out independently on the airline’s website in the special section “exchange/refund of air tickets”.

Reissue a ticket for another person

Aeroflot airlines are not allowed to reissue a previously purchased ticket in the name of another person. This rule also applies to other well-known carriers in the Russian Federation.

If for any reason a passenger is unable to travel on a booked flight, he can use the ticket refund service. The same document can be immediately issued to another person.

Aeroflot tickets are refunded at the company's call center or at another sales office where the document was booked. The passenger must provide a passport and ticket details. An airline employee will quickly issue a refund, but the money spent will arrive in the buyer’s account a little later (sometimes you have to wait for weeks).

Holders of air tickets at the , Economy Premium and Economy Optimum fares can use this service. Some tariffs provide for deduction of fees for various fees. Thus, the recipient’s account will receive not the full amount for the air ticket, but a certain part, taking into account the deduction of penalties.

Exchange of air tickets at Business Premium and Comfort Premium fares is allowed without deduction of fees.

Change Economy to Business

The most comfortable flights are carried out in the business class cabin. True, a ticket at this fare is very expensive, so most travelers choose more affordable fares for their flight.

There are situations when a passenger who previously booked a ticket at an economy fare decides to change the service class to Business. This can be done in advance at the sales office by paying the difference. The service is available only if there are available seats in the business class cabin.

Economy Comfort ticket passengers cannot use Aeroflot to upgrade their service class. This opportunity is provided only to holders of air tickets purchased at the Comfort Premium and Economy Premium fares.

For tickets at Economy Promo and Economy Budget fares, the upgrade service on the plane does not apply.

How to exchange a non-refundable air ticket

According to the carrier's rules, it is impossible to exchange a non-refundable ticket, but there are some exceptions. These include forced reasons.

In what cases is it possible to exchange a non-refundable ticket:

long flight delay;
flight cancellation or rescheduling;
illness or death of the passenger, as well as his close relative.

For non-refundable reasons, it is best to make an exchange no later than 24 hours before departure. In such cases, it will be possible to avoid large fines reaching 25% of the total cost of the ticket.

If the reason is voluntary, the carrier has the right to refuse to return the money or perform this operation with the deduction of penalties.

How much does it cost to exchange an Aeroflot plane ticket?

Ticket exchange is carried out under certain conditions, which depends on the tariff plan and direction.

The cost of exchanging tickets for another Aeroflot flight at different rates:

Business Optimum: price for exchange on domestic routes is 5,000 rubles, on international routes – 70-100 euros, depending on the route.
Comfort class: 1500-2500 rub. for flights within Russia and CIS countries, from 50 USD – in international directions.
Economy: exchange is available only at Premium and Optimum tariffs. The cost of the service is from 1500 rubles. in Russia, 50-100 euros in foreign countries. Tickets purchased at the Budget and Promo rates are non-refundable and do not provide an exchange/refund service except in forced circumstances.

You can resolve any issue with the exchange or return of airline tickets with company representatives by phone or at an Aeroflot office. When booking a ticket on the website, be sure to study the terms and conditions of the selected tariff plan!

Most people book plane tickets in advance, accurately calculating the date and convenient time for departure. But human life is unpredictable, and sometimes there is a need to change your plans and reschedule a planned flight to another day. Whether the air carrier agrees to change the date of the ticket and under what conditions such an exchange can be made, we will tell you in today’s article.

Rules for exchanging air tickets for another date

Global aviation companies allow the exchange of tickets for other dates, but it should immediately be noted that such operations are carried out under certain conditions regulated by the current rules of the carrier.

Without significant problems and additional payments, you can change your ticket to Business and Premium class fares.
Exchange of cheap tickets is carried out after payment of the fine provided for in the carrier's rules.
Preferential fares and tickets purchased at a discounted price (promotional offer) classified as category cannot be exchanged solely at the request of the passenger. This service is valid only in case of forced reasons for canceling a flight.

A ticket can only be replaced if there are available seats on the selected flight.

If you had a need to change the departure date, check with representatives of the carrier company whether such a service is included in the tariff of the purchased ticket and under what conditions such an exchange can be made.

How to change the departure date on an e-ticket

Modern people who do not want to waste precious time make a purchase of a ticket for their chosen flight through the airline’s website. Such tickets are called electronic and, unlike regular ones, they are not issued in person. All information is saved electronically, and the passenger receives an itinerary receipt via email for printing.

There are several ways to exchange electronic tickets:

resolve the issue of exchanging a ticket by phone (clarify information about the conditions of exchange);
independently make adjustments to the ticket date on the website in your personal account and pay a small fine provided for in the carrier’s rules;
If the online service is temporarily not functioning or the passenger does not have the opportunity to use the Internet, you can contact the nearest airline ticket office with your personal passport and itinerary receipt, justify your request, pay the fine and get a new ticket.

Rescheduling the departure date of a non-refundable ticket

Non-refundable tickets cannot be returned or exchanged. As a rule, they are sold at the cheapest cost.

Passengers who reschedule their flight on the selected flight for compelling reasons can change the departure date:

death of a loved one;
serious illness, which must be confirmed by medical documentation.

Non-refundable tickets can also be exchanged or returned if the reason for cancellation is due to changed flight conditions:

plane delay for long hours;
the carrier puts another airliner on the route, less comfortable;
changing a route that is not suitable for the passenger.

Air carriers always do their best to accommodate passengers whose plans to fly out of the country suddenly change due to forced reasons.

How to change departure times for individual airlines

The exchange of tickets with a change in departure date occurs under certain conditions in accordance with the current rules. When purchasing a document for departure, study this information in advance so that in case of an unforeseen situation you will always know about your options and use them in case of urgent need.

Aeroflot

Aeroflot has very flexible conditions for passengers who want to reschedule their flight. To use this service, you need to go to the nearest cash desk or call the company’s call center.

Basic Rules:

exchange of expensive and electronic tickets will be free;
if a person decides to change the departure date for forced reasons and is able to prove these circumstances, the ticket is exchanged without penalties;
You can change the date and time of departure only if there are free seats on the selected flight.

If a passenger decides to change not only the date and time of departure, but also the direction, he will have to issue a refund of the ticket and buy a new one.

Victory

This carrier has the following exchange rules:

a departure document purchased at regular rates is exchanged only for forced reasons, which must be documented;
a passenger can change a ticket without paying fines if the flight is delayed due to the fault of the airline (flight delay, route change, etc.);
If the price of a ticket with a different departure date is higher, the passenger will need to pay an additional payment.

According to the carrier's rules, it is also possible to exchange with a change in the route (the price of the service is 2,000 rubles) and personal data of the passenger (another person can travel on the purchased ticket, for which you will have to pay an additional 4,000 rubles).

S7

The conditions for changing the departure date of this company largely depend on the tariff plan:

“Basic Economy” - tickets are considered non-refundable and cannot be exchanged. You can change the departure date only if you are late for the flight and for such a service you will have to pay the fee stipulated in the carrier’s tariff.
"Economy Flexible" - subject to exchange with a change in date and departure without paying a fee. The passenger will have to pay the difference in the cost of the new ticket.
The Business Basic tariff plan does not provide for free ticket exchanges. This operation can only be carried out for an additional fee.
Absolutely free exchange is carried out at the “Business Flexible” tariff, even if the passenger was late for the flight through his own fault.

Ural Airlines

Tickets from Ural Airlines are subject to exchange with a change in departure date under the following conditions:

If a passenger cancels a flight for a forced reason and proves it with documents, the company will exchange it for another date and time without penalties.
Premium and Business Class tickets are exchanged free of charge, regardless of the reason.
You can change the departure date of an Economy Class ticket, but only after paying the fine provided for by the air carrier's rules.
Tickets under the Promotional class tariff plan are non-refundable and cannot be exchanged. An exception can only be a forced reason.

UTair

Conditions for changing the departure date depend on the reason for the exchange and the tariff plan.

Exchanges are made only subject to availability of seats on the selected flight. To change the date and time of departure, the passenger should contact the company's call center or ticket office. It's better to do this in advance.

Economy class tickets can be exchanged for an additional fee (fine). Free changes only apply to expensive ones.

Electronic tickets: you can quickly change the departure date yourself through the company’s website with a mandatory additional payment of the difference if the passenger has chosen a more expensive class of service.

Aviation companies in Russia and other countries around the world create loyal conditions for passengers. Exchanging a ticket with a change in the date and time of departure is not such a serious problem. In such a situation, you only need to contact the carrier’s call center in time or contact online specialists on the company’s official website. You can also discuss the conditions for changing the departure date with official representatives of the company over the phone.

Traveling is an event that it is advisable to plan in advance. If you buy a ticket two months before the departure date, book hotel rooms in a timely manner, you can save a lot, and spend this money on souvenirs or entertainment. You will also be more relaxed and will be able to calmly prepare for your flight. However, at the same time, life is unpredictable, and there are different situations, including those when you have to reschedule your vacation. Family troubles, a cold, preparing a report at work - the reasons are not so important here. As you know, a flight costs a lot of money and simply losing it by refusing a ticket is an expensive pleasure. The question arises: “Is it possible to change a plane ticket to another date?” Moreover, some people are simply unaware of their rights. But with the right approach, you can change the date without spending too much.

Most often, in order to cope with a problem that has arisen, you need to act quickly and without panic. You will need:

Passport.
Purchased ticket.
The Internet and a computer are at hand if we are talking about an electronic ticket.
Phone if you don't have time to come to the airport.

As you can see, the list is not too long. It is worth understanding that all airlines have a date change service. But in the vast majority of cases you will have to pay extra. How many? This depends on the company’s policy and the established tariff, which can be different amounts in different organizations. Typically, such information is provided on the official website or in the call center, as well as upon request to the manager. However, the amounts cannot be compared with buying another ticket for another date.

There is no need to buy a new ticket, you can simply change the one you purchased.

What to do at the airport?

If you are wondering how to change a plane ticket to another date and are still at the airport, this is the most uncritical situation. Just contact managers or the airline office. Employees will replace the ticket immediately, the whole procedure takes a little time. This method is convenient if very little time has passed since the purchase, you are standing with a ticket in your hands, and you need to fly out urgently.

Online shopping

In the digital age, buying tickets online can be more profitable than at airline ticket offices. Many sites offer discounts and prices lower than at the box office. But here you need to be careful. If you do not purchase a ticket through the official website of the airline, then immediately check whether the resource provides such a service and whether it will cost too much. In most cases, problems can be avoided, but it is better to know in advance. Look for the site where you bought the ticket. Consider the following tips:

The name of the seller’s website can be found on the itinerary receipt;
if the resource does not have a replacement form, look for the support phone number;
take your passport so that you can rewrite the series and number.

At the bottom of the form you need to indicate all your contact information. However, you should understand that if there are several hours left before departure, and it is evening or night, you will still have to go to the airport, because resource support is not always available around the clock.

Important nuances

What will be the amount of penalties? Everything here depends on time. The closer the departure date, the higher the penalty amount will be. However, in some cases, they will change your ticket without any expenses, because in life there are situations that do not depend on a person. These include:

death of a close relative;
serious illness due to which you will not be able to fly;
cancellation of landing due to the fault of the airline;
changing the class of service from that indicated on the ticket;
flight cancellation due to the fault of the company or weather conditions.

In the first two cases, of course, you will need to provide a supporting document. For example, a certificate of health or death of a relative.

Is it possible to change not only the date, but also the face?

There are also situations when you not only need to fly out at a different time, but also transfer your ticket, for example, to a relative or friend. What do you do in this case? After all, if you are not flying, it is stupid to simply refuse a ticket. Unfortunately, airlines rarely make such concessions, because a ticket is essentially an official document that evidences a transaction between an individual and a company. It is unlikely that you will be able to save money here. Only a few organizations today practice such a service, but their number is very small. Even if the company agrees to such conditions, you will still have to pay a fine.

Please also note that the cheaper the fare, the more difficult it is to change the ticket basically. If you are flying economy class with a minimum of amenities, then the company does not need the extra headache of finding people for such a cheap flight. In addition, sometimes the fine makes up a large part of the cost of the flight. But when changing the date on your ticket, please note that the fare remains the same. That is, if you purchased business class services, then on another day you must fly in exactly the same conditions.